Refund Policy
Your satisfaction is our highest priority.
We believe that every online purchase should be stress-free, transparent, and fair. This Refund Policy explains our standards for refunds, cancellations, and special exceptions, ensuring every customer enjoys a consistent and trustworthy experience.
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Refund Eligibility & Processing
Once your return is delivered and inspected, we’ll begin processing your refund:
- Refund Issuance: Approved refunds are issued within 10 business days.
- Payment Method: Refunds are credited to the original form of payment used during checkout.
- Email Notification: You’ll receive a confirmation email once your refund has been released.
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Bank Processing Time
After we issue the refund:
- Depending on your payment provider, it may take an additional 2–5 business days for the refund to appear in your account.
- Shipping and handling fees are non-refundable, unless we shipped the wrong item or the refund is required by law.
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Cancellations
Changed your mind? No problem—just act quickly.
- Free Cancellation Window: Orders can be cancelled within 12 hours of purchase.
- After That: We cannot guarantee cancellation once your order has been processed. If shipped, you’ll need to follow our Return Policy.
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Late or Missing Refunds
If you haven’t received your refund yet, please:
- First, check your bank account again.
- Contact your credit card company or bank.
- If you’ve done all of this and still have not received your refund, please contact us.
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Refund Exceptions & Edge Cases
To keep our return process secure and fair for all, we reserve the right to decline refunds in specific cases:
- Return Not Approved: If your return does not meet our criteria (e.g., the item is used or missing packaging), your refund will be denied.
- Hygiene-sensitive Items: Products like swimwear, undergarments, or earrings are final sale once opened and are not refundable.
- Unauthorized Returns: Returns submitted without prior approval or an RMA may be rejected and not refunded.
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Contact Us
For any questions about refunds, cancellations, or return eligibility, please contact our customer care team:
- Email: [email protected]
- Address: Thon Ly Ton, Ta Long, Da Krong, Quang Tri 520000, Vietnam
- Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)